These terms and conditions apply to The way bicycle Sdn. Bhd. and www.thewaybicycle.com, registered offices The way bicycle Sdn. Bhd., 74A (1F) Jalan Diplomatik Presint 15 Putrajaya Malaysia. These terms and conditions will be updated periodically. If you have any questions email: [email protected]
In these terms and conditions The way bicycle Sdn. Bhd. will be referred to ‘the company’ or ‘us’. Any user of services provided by The way bicycle Sdn. Bhd. is referred to as ‘customer ‘, ‘you’ or ‘your’.
Bike Storage, Repairs and Servicing work:
1.1 All labour completed and components installed/supplied by The way bicycle Sdn. Bhd must be paid for in full using before leaving The way bicycle Sdn. Bhd Premises by the customer. Cash or cheque payments must be made on the collection of your bicycle/products. Cheques are payable to ‘THE WAY BICYCLE SDN BHD’.
1.2 All customers will be offered a receipt itemising labor, components, and a short description of any work completed.
1.3 The way bicycle Sdn. Bhd employees will give you a written or verbal estimate for any work required after the initial assessment of the bike at the company premises. No work will be completed until the agreement of the initial estimate and assessment by the customer.
1.4 If any further parts or labor are required after service or repair work has commenced you will be contacted for approval before any further work is undertaken. This may either be in writing or verbally.
1.5 If work that has been estimated and previously agreed is then canceled for any reason by The way bicycle Sdn. Bhd or ‘the customer’, The way bicycle Sdn. Bhd is not liable for the condition of the bike at the point of cancellation. Any further work required, requested by ‘the customer’ or suggested by The way bicycle Sdn. Bhd will be charged at the normal rate.
1.6 Full hourly rate (currently RM30.00 per hour) will be charged for every hour of service labor completed, even if the service work is not fully completed by the cancellation of the customer.
1.7 If ‘the customer’ is not happy with any work completed by The way bicycle Sdn. Bhd, The way bicycle Sdn. Bhd must be notified within 24hrs of the collection. The way bicycle Sdn. Bhd will then endeavor to rectify any issues, not including wear and tear or damage sustained since collection. Refunds are not available on service or repair labor.
1.8 The way bicycle Sdn. Bhd accepts no responsibility for any upgrades, alterations, adjustments, repairs or servicing carried out after one of our services/repairs.
1.9 All bikes repaired and/or serviced are test ridden by the mechanic who carries out the work prior to collection/delivery by the customer.
1.10 The way bicycle Sdn. Bhd reserves the right to refuse service when there is reasonable doubt about safety or compatibility of the bike or any supplied components.
1.11 The way bicycle Sdn. Bhd does not use any used/second-hand components for any service or repair including building wheels, with the exception of hubs and rims in good condition to be deemed by a The way bicycle Sdn. Bhd member of staff. The way bicycle Sdn. Bhd is not liable for the condition of the bike after using any used/second-hand components for the customer’s request.
1.12 Bicycle Storage: We have limited space to store completed workshop jobs and ask that all bicycles are collected on the agreed collection/completion date unless otherwise agreed in writing.
1.13 Bicycle Storage Costs: An RM3.00 fee will be added to the bicycle service or repair total invoice per additional day the bicycle is stored with The way bicycle Sdn. Bhd after 3 days from the agreed collection date, up to a maximum of 30 days.
1.14 Uncollected Bicycles: All bicycles must be collected within 30 days of the service or repair completion date. Any bicycles left in storage after 30 days from the agreed completion date will be sold to recoup service costs or donated to a local charity for reuse or disposal.
1.15 Any advice which is given by The way bicycle Sdn. Bhd or its employees during telephone conversations are based entirely upon information provided by ‘the customer’, therefore The way bicycle Sdn. Bhd accepts no responsibility for any loss, costs, injury or death as a result. Where advice is given after visual inspection by The way bicycle Sdn. Bhd or its employees’ such advice shall amount to an opinion only and we shall not accept liability for any inaccuracies therein.
2.1 Goods supplied are supplied only to correspond to the purpose for which goods of that kind are commonly supplied, and not for any alternative uses to which they may be put. We shall accept no liability for any failure of goods due to any such alternative use, amendment or modification.
2.2 ‘The customer’ confirms that they shall comply with any and all rules relating to installation of the goods and fully accept that The way bicycle Sdn. Bhd shall not be liable for any loss which results from forced, misdirected, inappropriate or unqualified installation of any goods or not adequately maintained the goods.
2.3 Any goods, or parts of them, that are modified or adapted by ‘the customer’ or any third party shall no longer be warranted by the manufacturer nor shall The way bicycle Sdn. Bhd be liable for any failures resulting from any such modification or adaptation.
2.4 We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a contract that is caused by an event outside our control. An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
2.5 All of the products The way bicycle Sdn. Bhd sell come with a manufacturer guarantee. The length of guarantee period is determined by the product manufacturer. If you have any concerns as to the quality of a product bought from us, or wish to make a claim under a warranty or guarantee, please do contact us.
Club gathering and Classes Terms and Conditions
3.1 All Club gathering and Classes bookings require full payment to be confirmed.
3.2 Bookings are transferable or refundable up to 7 days before the event. After this time no refund or transfer will be given.
3.3 Due to the hands on nature of potential safety issues, children under 10 years of age are not permitted.
3.4 The way bicycle Sdn. Bhd and its employees reserve the right to decline anyone access to the event if they are deemed to be acting inappropriately or in an unsafe manner.
3.5 The way bicycle Sdn. Bhd and its employees accept no responsibility for any personal belongings brought into the companies premises.
3.6 The way bicycle Sdn. Bhd and it employees accept no responsibility for any injury caused by misuse of tools or equipment or not following correct supervision.
3.7 The way bicycle Sdn. Bhd and its employees accept no responsibility for any injury caused by any work that is unsupervised outside of the classes environment.
Gift Voucher terms and conditions
4.1 Our gift vouchers are represent pre-payment which may be used to pay for goods and services at The way bicycle Sdn. Bhd. The voucher is not designed to be used for mail order, telephone order, or Internet transactions.
4.2 The way bicycle Sdn. Bhd reserves the right to alter or end this promotion at any time.
4.3 All vouchers must be used with 12 months of the issue date on the voucher. If no date is given then the expiry date is at the discretion of The way bicycle Sdn. Bhd staff.
5.1 All online bookings using the The way bicycle Sdn. Bhd. Website and Facebook require the applicant’s email and cell phone number for a service slot to be confirmed.
5.2 Online booking service slots except club gathering and classes are relocatable or cancelable up to 24 hours before the selected service slot. In case you have paid booking deposit, after this time no refund or transfer will be given.
5.3 We reserve the right to cancel or refuse service jobs booked in using the online booking form. In case you have paid booking deposit, if your service slot is refused you by The way bicycle Sdn. Bhd, you will be entitled to a full refund of your booking deposit.
5.4 A full estimate and assessment of your bicycle will be completed on arrival in The way bicycle Sdn. Bhd.’s premises by a staff member of The way bicycle Sdn. Bhd. as stated in the bike storage, repairs and servicing work terms of service.
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) What information do we collect?
We may collect, store and use the following kinds of personal data:
(a) information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views;
(b) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters; and
(b) any other information that you choose to send to us.
We may send you cookies which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognize your computer when you visit our website, store affiliate information, store items in the shopping cart to proceed to checkout and to personalize our website for you.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.
(3) Using your personal data
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalizing the website;
(c) enable your use of the services available on the website;
(d) supply to you services purchased via the website;
(e) send statements and invoices to you, store your bank and payment details, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send to you marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications to be sent by emailing us at [email protected]);
(4) Other disclosures
Where you are a customer of ours and by using our services to host, store, send, relay or process spam, we may disclose to any established anti-spam organisation such details of your account as we consider reasonably necessary to enable such organisations to properly conduct their business (which may include your name, address, email address, telephone number and IP address).
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
(5) International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate from time to time.You expressly agree to all such transfers of your personal data.
(6) Security of your personal data
We will take all reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (firewall and password protected) servers. All financial information stored on our servers will be encrypted, and all electronic transactions between you and us will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in).
(7) Policy amendments
(8) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at RM10.00).
(9) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(10) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.